Unified Messaging

Smart messaging integrated with all of your phone systems and applications.

Smart messaging integrated with all of your phone systems and applications.

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  • “Morgan Birgé not only brought a solution to the table when asked to solve a very specific request, they brought many more benefits along with a very well executed project. This project was installing a new opentext + XMedius voicemail server that interfaces with our Avaya phone system. I wouldn’t call upon any other vendor when it comes to opentext + XMedius and getting the project done right.”

    Michael Sims – Central Restaurant Products

Case Study: The Cradle

In order to provide a better user experience and deliver excellent customer service to their clients, The Cradle, an adoption agency in Evanston, IL, needed a unified messaging solution that would link their voicemail system to their Microsoft Exchange email system and provide a direct connection to their employee’s cell phones when after hours calls came in from their clients. As an Avaya maintenance customer of Morgan Birgé’s we had intimate knowledge of the Cradle’s telecommunications infrastructure and the shortcomings of their existing Avaya voicemail system and we were well positioned to recommend a new solution that met all of The Cradle’s needs and was within their budget.

  • After meeting with The Cradle we determined that a wholesale upgrade of their entire telecommunications infrastructure was not necessary and it would fall outside their budget. They could keep their existing phone system and only implement a new unified messaging voicemail server. Because opentext + XMedius is PBX agnostic and can integrate with a variety phone system manufacturers, including Avaya, it allowed The Cradle to keep their existing phone system in place and still gave them all the features they needed in a unified messaging solution.

  • We developed a project plan that allowed The Cradle to have two voicemail systems in operation at the same time. Their existing Avaya system was in place for the majority of their users and the opentext + XMedius was deployed to a pilot group of employees so that all the features and functionality were properly tested before the system was rolled out to everyone at The Cradle. This allowed us to make sure that everything was working properly on the new opentext + XMedius unified messaging system and it allowed us to minimize downtime during the final cutover.

  • After the opentext + XMedius unified messaging system was installed The Cradle added the voicemail to their existing maintenance coverage to ensure their system was fully supported by our helpdesk coverage and a disaster recovery plan was in place in the event of a major system outage. Also, when issues occurred related to the opentext + XMedius system’s connection to their email server The Cradle was able to engage a Morgan Birge data engineer who specializes in Microsoft Exchange in order to re-establish the voicemail to email connection.