New Phone Systems and Upgrades

Don’t just buy a system, choose a partner.

Don’t just buy a system, choose a partner.

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  • “I wanted to tell you that it was great working with you and your team on our new phone system installation this week.  I thought it went very well and I look forward to working with you on future projects. Thanks again!”

    Joyce Mainiero – Woodfield Nissan

  • “WBEZ required a new phone system capable of supporting 125 employees and our call center for member pledge drives. We held a pledge drive one week after the installation of the system and Morgan Birgé technicians were there to train volunteers, make changes to the programming and even field fundraiser calls.  Our new phone system from Morgan Birge has met or exceeded our complex phone system needs.”

    Torey Malatia – GM WBEZ 91.5

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Case Study:
Stillwater Medical Center

The legacy TDM phone system at Stillwater Medical Center, an acute care general hospital servicing patients throughout north central Oklahoma, was unable to integrate with their new SIP based nurse call system. Deploying a new nurse call system was a key tenet of Stillwater Medical Center’s efforts to improve the patient experience and provide a high level of care so they engaged Morgan Birgé to help with deploying a SIP capable telephone system.

  • After reviewing Stillwater’s technology and budgetary needs and assessing their existing telecommunications infrastructure it was determined that upgrading their existing legacy system was the best way forward. The upgrade made their existing TDM system fully IP and SIP capable and provided them with a host of bonus features like the ability to connect remote offices for station to station dialing.

  • It is cliche to say that proper planning prevents poor performance, but when you are implementing a new phone system at a critical care facility like a hospital you can leave nothing to chance. Stillwater Medical Center needed to make certain that there was as little downtime during the cutover as possible. Morgan Birgé’s engineers and installers developed an implementation plan that kept system downtime under 10 minutes and ensured that patient care wasn’t negatively impacted.

  • After the installation Stillwater Medical Center became a Morgan Birgé phone maintenance customer to ensure that their investment in a new phone system was properly supported and that the critical functions of the system related to the nurse call system are supported by the same technicians that installed them in the first place. Morgan Birgé has also helped connect remote medical clinic locations to the main phone system at the hospital to help Stillwater deliver excellent service to patients at all of their locations.