IT Support

The most accessible, responsive IT support in the industry.

The most accessible, responsive IT support in the industry.

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  • “Morgan Birgé’s IT support team has always provided me and the employees at South Shore CVA with excellent service and IT maintenance support.  Whether it is a minor outage or a major system failure I know that I can count on their team to get me back up and running.”

    Luke Weinman – South Shore CVA

IT Support Features

Spyware Filtering & Scanning

Stop Malware attacks before they slow you down

Virus Protection & Scanning

Up-to-date definitions, constant monitoring

Windows Security Patch Management

Testing and evaluation before deployment

Guaranteed Remote Response Time

Immediate access to expert technicians

Guaranteed Onsite Response Time

Fast onsite support when you need it most

Router & Firewall Support

Support for all manufacturers

Offsite Disaster Recovery Storage

Critical data is secure and ready for restore

IT Consulting

Explore new solutions from our partners

IT Carrier Services

Bandwidth solutions from national carriers

Case Study: South Shore Convention and Visitors Authority

In order to cut down on server sprawl, eliminate the constant hardware refreshes required to keep their desktop PCs current and for ease of use in administering their servers and PCs the South Shore Indiana Convention and Visitors Authority (CVA) wanted to go virtual. As an IT maintenance customer of Morgan Birge’s we had intimate knowledge of South Shore CVA’s IT infrastructure and were a natural fit to help them design, implement and support a virtual computing environment on their data network.

  • Our IT sales engineer worked with the IT team at South Shore CVA to find the hardware and software solutions that fit in their budget and met all of their technology needs. After consultative meetings and demonstrations with manufacturer representatives it was determined that a solution utilizing VMware to virtualize South Shore CVA’s server environment and EVGA thin clients to virtualize the desktop PCs was the best fit.

  • Our data network technician and IT project manager worked with the IT staff at South Shore CVA to develop an implementation plan that would deploy the entire solution across five days. Our team built a test environment where the virtual servers and master EVGA thin client desktop images were tested prior to rollout to ensure a smooth cutover. The server environment was virtualized first using VMware Horizon 6 and then we implemented the PCOIP solution to virtualize their PCs using EVGA thin clients.

  • Upon completion of the virtualization project Morgan Birgé’s IT support team did regular follow ups with the IT staff at South Shore CVA to ensure system performance met their expectations. Once the virtual solution was stable and performing as expected it was rolled into the existing IT maintenance support plan that South Shore CVA had with Morgan Birgé. Our IT maintenance coverage gives South Shore CVA peace of mind that their investment in virtual computing is supported by the same partner that implemented the solution.