Hosted Voice

Education and consultation to provide the best solution for your organization.

Education and consultation to provide the best solution for your organization.

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  • “Business VoIP services have moved well beyond early stages to mainstream, strengthened by the growing adoption of SIP trunking and cloud services worldwide. Hosted unified communications are seeing strong interest up market as mid-market and larger enterprises evaluate and move more applications to the cloud, and this is positively impacting the market.”

    Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research

Case Study: Dominion

When our customers are looking towards a hosted unified communications solution one of the partners we recommend is Evolve IP. Evolve IP helps our customers in the same way they helped Dominion Systems. Frustration was mounting with Dominion’s existing Unified Communications provider due to the service being delivered over the public internet. Their current solution also lacked any integration with their CRM, Salesforce.com, which was making customer support more difficult for their Operations Center. A hosted unified communications solution from Evolve IP was a perfect fit.

  • We Assessed

    Evolve IP consulted with Dominion to determine that dedicated bandwidth and QoS were the biggest issues to be resolved. Integration with their Salesforce CRM was also a key feature in a new hosted phone system.

  • We Deployed

    Evolve IP’s engineers worked with their carrier services contacts and the IT staff at Dominion to establish an implementation plan that shortened the timeline for deployment. A quick turn around was very important to Dominion as the issues with the existing phone system were negatively affecting their business and causing customer service issues.

  • We Supported

    After installation Evolve IPs service team ensured that the system was working properly. Once the system install is complete Evolve IP’s team of engineers monitors Dominion’s network and system 24×7 to ensure that the solution operates at peak efficiency. Future system upgrades and software patches are applied at no additional charge; the hosted phone system from Evolve IP is always current and up to date.