Carrier/Cloud Services

Understanding your needs to provide the best solution and pricing.

Understanding your needs to provide the best solution and pricing.

Offering over
0
carrier/cloud service partner solutions

  • “Morgan Birgé helped us navigate the confusing world of phone and internet carriers when we moved to our new office. They made sure that we received the best service at the best price and they made sure we had plenty of good options to choose from.”

    Jane Grad – Presbyterian Homes

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Case Study: Resolution

After years of paying too much for their phone service from AT&T, Resolution Productions Group, a design and production company in Chicago, IL, decided that it was time to see if there were other options out there for their telephone carrier services. Resolution Productions Group leveraged its status a Morgan Birgé maintenance customer to get multiple competitive quotes from the many carriers that we have developed relationships with over the last 24 years.

  • After consulting with our technicians about Resolution Productions Group’s current phone system and phone company configuration our sales team was able to determine that Windstream’s SIP based phone service with a PRI handoff to the Avaya phone system was the solution that would provide Resolution Productions Group with the best savings and the most dependable service.

  • Our technical team worked with Windstream’s engineers and project managers to develop an implementation plan that minimized downtime for Resolution Productions Group’s phone service. We performed an initial turn up and test prior to the cutover to ensure that the new Windstream service was working as it should prior to the cutover.

  • As a Morgan Birgé maintenance customer Resolution Productions Group is able to take advantage of the free carrier support provided by our helpdesk team. Our helpdesk team troubleshoots any and all phone company issues that occur with the new Windstream service at Resolution Productions Group, taking ownership of the issue and ensuring resolution even if the issue is on the phone company’s network. We make sure that the carrier services that we sell to our customers like Resolution Productions Group meet their expectations.