NICE InContact

Solutions

NICE InContact’s award-winning Cloud Contact Center and their Uptivity workforce optimization (WFO) suite enables organizations to optimize operational efficiency while maximizing the customer experience. The suite delivers next-generation workforce management, call recording, quality management, desktop recording, speech analytics and performance management capabilities. Through a consultative approach Morgan Birgé works with our customers to determine if the contact center and customer engagement functionality provided by a premise based PBX would be better served by an NICE InContact solution. Whether you’re a small, medium, or enterprise organization, NICE InContact’s flexible Cloud Contact Center and modular workforce optimization solution easily scales to your expectations, helping bridge the gap between the needs of today and the goals of tomorrow. With the NICE InContact cloud, you can forget about costly hardware and software maintenance and upgrade costs.

Support

Your NICE InContact solutions help your business build an efficient and productive work environment. Your business can’t afford downtime on your NICE InContact systems and the traditional premise based phone systems that they are integrated with. At Morgan Birgé we understand what you need. Keeping your NICE InContact solutions up and running and integrated with your phone system so you can focus on your core business is at the heart of everything we do. As an NICE InContact Partner Morgan Birgé offers scalable, custom-tailored solutions to each customer through time and material service requests or maintenance plans. We employ only the highest level of certified technicians and support personnel along with a nationwide network of subcontractors to service on a national scale throughout the continental United States. Morgan Birgé’s customer service focused support can provide your business with peace of mind for all your NICE InContact needs.