Voice Over Internet Protocol (VoIP): Is Your Business Ready for the 21st Century?

Hosted Voice over Internet Protocol (VoIP) comes up in a lot of conversations about modernizing businesses. Tech journalists have been writing about it for years, and now plenty of business owners are jumping on the tech train, with many touting the incredible new world it has opened for their company.

According to research firm Technavio, global demand for VoIP services is expected to reach above $140 billion in 2021, and is anticipated to grow at a CAGR of over 9.1% between 2016 and 2021.

Hard to ignore, right?

But is it right for your business? Should you switch your phones to a hosted VoIP system, too?

This type of technology can help business owners more than most realize. Take a moment to learn what it is, and you’ll be able to envision how your business can benefit from it, too!

What is Hosted Voice Over Internet Protocol (VoIP)?

Hosted VoIP is a solution where a carrier like Ring-Central or 8X8 owns and manages all telephone networking equipment and enables you to make calls over a broadband internet connection.

It’s a more cost-effective, multi-functional, and flexible alternative to a traditional PBX.

Why Your Business Needs It

Your business needs it for a number of reasons, including but not limited to:

  • Reduced Costs
    Because hosted VoIP is a cloud-based solution that is managed virtually, the need for expensive networking equipment is drastically reduced. This provides a huge cost-saving advantage because it eliminates installation and maintenance fees. Also, because you’re sending calls over the internet, long-distance and international charges are greatly reduced.
  • Mobility
    With the rise of the “work from home” and BYOD trends, a mobile phone system is becoming a business necessity. Whereas traditional phone service providers offer mobile accounts that are separate from the phone system, VoIP allows you to make mobile devices endpoints on the same system. This means that your employees can make it so their mobile phones ring simultaneously with their work phones.
  • Scalability
    Predicting growth is challenging, which is why having a phone system that scales at your pace presents a great advantage. Hosted VoIP is designed to be highly scalable and easy to expand, allowing you to seamlessly add or reduce new phones and increase or decrease bandwidth requirements when needed.
  • Productivity
    From automated attendants to automatic call forwarding, hosted VoIP makes it so your business never misses important calls. Additionally, it gives you the ability to add collaboration tools like video conferencing and instant messaging, strengthening communication within your organization. Since it allows for enhanced mobility, it also enables employees to take work calls out of the office.

Benefits of Hosted Voice Over Internet Protocol

There’s a long list of benefits that other businesses see when they switch. If any of the following sounds appealing, talk to Morgan Birgé and Associates. We can help your company make the transition.

  • Carrier handles implementation and hosting, removing burden from your IT team.
  • Transmission is sent over Internet Protocol, reducing reliance on expensive hardware.
  • Long-distance and international charges are greatly reduced.
  • Scales up and down easily by adding/removing phones or increasing/decreasing bandwidth.
  • Increased mobility because mobile devices can be seamlessly integrated into the system.
  • Ability to add unified communications applications like video chat, IM, and unified messaging.
  • Users can change features, options, and services dynamically through simple interface.
  • Enables rich features like click-to-call, selective call forwarding, mobile integration, and more.
  • Can support old technologies like fax machines.

Carrier Recommendations

Save costs and increase productivity throughout your business with hosted VoIP.
Get in touch with us today (800-652-4181) to upgrade to a more future-proof voice solution.

About the author
Simon Welling is the Managing Partner of Morgan Birge and Associates. With a dynamic career trajectory that began with overseeing critical operations and service delivery at Morgan Birge. Possessing an innate knack for bridging technical intricacies with business strategy, Simon’s leadership has focused on the customer and delivering excellence in managed service solutions. His journey from managing technical operations to the helm of the company epitomizes his commitment to driving success through a deep-rooted understanding of the industry’s nuances and his desire to solve complex telecommunications problems for his customers.
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