Is A Hosted Phone System Right for Enterprise Customers

In its early years, hosted VoIP was associated with small businesses of 10 users or less and often also associated with poor quality of service (QoS). Hosted VoIP has drastically advanced over the years and become a proven technology, with adoption increasing quickly and steadily. In fact, Infonetics Research predicts the number of seats for hosted business VoIP and unified communications services is on track to more than double between 2012 and 2016.

Although SMBs were the early adopters of cloud-based VoIP, it is not just for the little guys anymore. The footprint of hosted VoIP is expanding on the enterprise level as more and more enterprises are seeing its many benefits, such as lower total cost of ownership (TCO), scalability, disaster recovery / business continuity, integration with CRMs and other apps, ease-of management and mobility enablement. A hosted phone system from a company like Evolve IP allows you to have all the features that you are used to in an Enterprise premise based system with all the benefits that come with SaaS (software as a service) that you use throughout your business infrastructure.

One major benefit that isn’t always assumed with hosted VoIP systems are the cost savings. Cost savings remains one of the leading reasons for any size organization to go with a hosted IP phone system over a premise-based PBX, which is expensive to install and requires continual costly maintenance and upgrades. Because enterprises tend to have multiple locations, that expense is compounded. In fact, satellite locations will often have separate PBX systems, which means not just added expense, but added complication dealing with multiple vendors and disperse billing. With a hosted solution, there are minimal upfront costs and upgrades and maintenance are provided automatically behind the scenes by the service provider at no additional cost. With a hosted VoIP solution, organizations can easily scale up and down and only pay for the users they have when adding staff or opening a new location. Contact Michelle Neuman to see if Evolve IP is right for your business.

About the author
Simon Welling is the Managing Partner of Morgan Birge and Associates. With a dynamic career trajectory that began with overseeing critical operations and service delivery at Morgan Birge. Possessing an innate knack for bridging technical intricacies with business strategy, Simon’s leadership has focused on the customer and delivering excellence in managed service solutions. His journey from managing technical operations to the helm of the company epitomizes his commitment to driving success through a deep-rooted understanding of the industry’s nuances and his desire to solve complex telecommunications problems for his customers.
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