Avaya Definity G3 Support for Today, and for the Future

Your Avaya Definity G3 Needs Support

Let’s face it: the Definity Generic 3 voice & digital communications digital switching system is successful, but old. Originally introduced by AT&T, this efficient software platform has been helping businesses since 1985 – over thirty years. For communications technology, that’s ancient.

But if you’ve made it this far…why change now? You shouldn’t necessarily have to. The G3 is a fine platform. Many businesses, organizations, and even government departments and administrations rely on it to this day. And those that have used it the longest most likely have it the deepest-ingrained into their business. After all, a PBX is the lifeblood of many businesses, keeping communications working through all these technological, economical, and social changes over the last three decades.

But even so, no piece of machinery lasts forever, and lots of folks have been noticing age-related problems with their G3. And when problems with a communications system appear, this can cause major problems through the whole organization.

Avaya, the present owner of the legacy system, provided patches and updates for years – but they no longer support it. This has been the case for years, which explains the problems coming to the surface now. With no maintenance and band-aid solutions for years instead of professional repairs, businesses are seeing the trouble coming to a head.

Some are seeing the physical manifestations of technical failures. We’ve seen reports of ghost phone calls, individual phone unit display errors, and simple surface-level breakages.

If this has happened at your company, never fear: we’ve got you covered. Morgan Birgé & Associates continues to offer legacy Avaya end of life support for the Definity G3 system for companies and agencies throughout the Chicago area.

We’ve helped enterprise businesses and non-profits with Avaya Support such as:

  • Central Freight Lines
  • St. Anthony Hospital
  • South Shore Indiana Convention and Visitors Authority (CVA)
  • The Cradle Adoption Agency

We’ve also helped government departments and agencies including:

  • Department of the Army
  • Department of the Navy
  • Department of Homeland Security
  • Department of the Treasury
  • The National Oceanic and Atmospheric Administration (NOAA)

And we can help you, too. If your business has relied on the Avaya Definity G3 system up to today, you should be able to rely on it for the foreseeable future. We can help make that happen.

Avaya Alternative Support

We offer Avaya managed services including maintenance, support and repairs for the Definity Generic 3 platform, as well as a number of other networks and products. Our team of professional engineers has unmatched expertise in legacy Avaya products.

Don’t wait for your Definity G3 to fail – Schedule a call with Morgan Birgé & Associates today!

About the author
Simon Welling is the Managing Partner of Morgan Birge and Associates. With a dynamic career trajectory that began with overseeing critical operations and service delivery at Morgan Birge. Possessing an innate knack for bridging technical intricacies with business strategy, Simon’s leadership has focused on the customer and delivering excellence in managed service solutions. His journey from managing technical operations to the helm of the company epitomizes his commitment to driving success through a deep-rooted understanding of the industry’s nuances and his desire to solve complex telecommunications problems for his customers.
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