Simplify Your Move to Teams/Cloud Communications:
Proper Planning Is Key.
When it comes to transitioning to Teams/cloud communications, you may encounter various challenging questions:
- Everyone is swamped with tasks. Who has the time to manage this transition?
- Roles have evolved since we first implemented our PBX system. How can I assess the tools my team needs to excel in their current roles?
- The telecom landscape has undergone significant changes. How can we determine the right direction to take?
- How much should we allocate in our budget for this transition?
- How do I handle existing carrier contracts and service agreements?
Allow us to guide you through a proven process that has assisted numerous organizations in successful transitions.
Contact us for a consultation.
Avoid These Top 5 Mistakes When Migrating from On-Premises PBX to Teams/Cloud Communications:
- Replicating PBX functionality in the cloud without considering the evolving work patterns, available technology, and employee needs.
A lot has changed since you implemented that PBX including: how people work, where people work, and available technology.
- Assuming that more tools automatically lead to improved productivity, without establishing clear protocols for tool usage.
The number of choices in communications is potentially overwhelming. People are bombarded with different forms of communication: emails, chats, texts, video conferences, and countless apps and platforms that support each form. Take the time to agree on protocols for what tools to use and how to use them and watch productivity go up and stress levels go down.
- Believing that all end users must transition simultaneously, disregarding the complexities of multiple locations and contact centers.
Multiple locations, contact centers, complex call routing make the prospect of moving all functions to the cloud daunting. To make the transition more manageable and affordable, and to avoid the horrifying prospect of a botched implementation, plan a phased approach.
- Succumbing to impatience and rushing into a transition without a well-designed plan that considers all stakeholders.
Its difficult to ignore the drumbeat of people saying, “Why are we still using our on premises PBX when we could be using Teams and other cloud based solutions.” But don’t rush into a transition. A carefully designed plan that considers all stakeholders takes time. As they say, if you fail to plan, plan to fail.
- Neglecting the potential benefits of a hybrid solution, which combines the advantages of both cloud-based and on-premise systems.
The thought of being 100% cloud based, with all its advantages, is compelling. But after considering budgetary constraints, internal bandwidth limitations and the reliability of many on-premise systems, many companies are considering a hybrid approach.
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Frequently Asked Questions
An assessment is a process of understanding how your people do their jobs currently and introducing them to the variety of new tools available to them. The benefits of this include employees who feel listened to and who often choose things like using Teams for voice instead of getting an expensive new phone on their desk.
