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A lot has changed since you implemented that PBX including: how people work, where people work, and available technology.
The number of choices in communications is potentially overwhelming. People are bombarded with different forms of communication: emails, chats, texts, video conferences, and countless apps and platforms that support each form. Take the time to agree on protocols for what tools to use and how to use them and watch productivity go up and stress levels go down.
Multiple locations, contact centers, complex call routing make the prospect of moving all functions to the cloud daunting. To make the transition more manageable and affordable, and to avoid the horrifying prospect of a botched implementation, plan a phased approach.
Its difficult to ignore the drumbeat of people saying, “Why are we still using our on premises PBX when we could be using Teams and other cloud based solutions.” But don’t rush into a transition. A carefully designed plan that considers all stakeholders takes time. As they say, if you fail to plan, plan to fail.
The thought of being 100% cloud based, with all its advantages, is compelling. But after considering budgetary constraints, internal bandwidth limitations and the reliability of many on-premise systems, many companies are considering a hybrid approach.
An assessment is a process of understanding how your people do their jobs currently and introducing them to the variety of new tools available to them. The benefits of this include employees who feel listened to and who often choose things like using Teams for voice instead of getting an expensive new phone on their desk.