Maximize the Value of Your Avaya System with Morgan Birge

Avaya Support Backed by 30 Years of Experience

For more than 30 years, Morgan Birgé has been a trusted Avaya service provider, helping businesses keep their communication systems reliable, efficient, and ready for growth. We ensure your Avaya system performs at its best, keeping your team connected and your customers satisfied.

Whether you’re planning an upgrade or moving to the cloud, our Avaya support guides you through every step with minimal disruption. As a trusted Avaya phone system service provider, our goal is to maximize your system’s value, deliver dependable support, and create a clear roadmap for your business’s future.

We are a fully authorized Avaya Business Partner.

What We Can Do for Your Avaya Phone System

Avaya Discovery and Documentation

We build a written record of what you are actually running: hardware, release levels, licensing, call flows, and what connects to what. Most organizations lose this when the person who managed the system leaves, which means every decision after that is a guess and every quote you receive is unverifiable. Once it is documented, you can price an upgrade properly, stop paying for licenses nobody uses, and hand the system to someone else without starting over. The documentation is yours whether you work with us afterwards or not.

Avaya Management

We manage your Avaya environment as an ongoing relationship rather than a series of tickets, covering scheduled maintenance, updates applied on a plan, licensing and contract renewals, and aging hardware flagged before it fails. Systems that only get attention when something breaks accumulate risk quietly, and the bill arrives all at once. Handing it to us means the phone system stops being something your team has to think about.

Avaya System Installation

We install Avaya systems for new offices, new sites, and replacements of aging equipment, covering site survey, network readiness, configuration, number porting and the cutover itself. Installations go wrong in predictable places, usually numbers that do not port cleanly or call flows that worked on paper. We plan around those, so you go live on the date you scheduled rather than the week after.

Avaya Upgrades and Updates

We handle software updates, firmware revisions, release upgrades and full platform migrations across Avaya IP Office, Aura and Communication Manager. When a system reaches End of Manufacturer Support, most businesses are given one option and a deadline, which turns a planning decision into a panic purchase. We lay out what an upgrade actually costs against what staying put actually costs, so you move on your budget cycle instead of the manufacturer's.

Avaya Programming, Training and Maintenance

We handle the constant small changes an Avaya system needs: extensions, hunt groups, call routing, auto attendants, voicemail and button assignments, most of it remotely. Without someone covering this, a new hire waits a week for a phone and a seasonal call flow change never happens. We keep the same team on your account, so the person making the change already knows your configuration and does not need it explained again.

Avaya System Relocation

We plan and run phone system moves, from the pre-move site survey through carrier coordination, reprogramming, and support on your first day live. Most of the damage in a relocation is done weeks before the move, when nobody confirms the numbers will follow or that the new floor plan matches the call flows. Handling it properly means you open in the new building with the phones working, rather than spending your first week on hold with a carrier.

Emergency Avaya Support

We answer emergency calls for Avaya systems whether or not you hold a contract with us. When your phones go down, orders stop arriving and your team cannot call out, and a support queue that treats you as a ticket number turns an outage into a full day lost. We diagnose most faults remotely and fix many in the same session, and when hardware has failed we tell you immediately what broke and what it takes to get you running.

Avaya Parts and Hardware

We source Avaya, Lucent and Nortel hardware, including equipment the manufacturer stopped producing. Businesses get told a single unavailable part means the whole system has to go, and that turns a small repair into a capital purchase nobody budgeted for. We check what is genuinely available first, so you replace the system when it makes sense rather than when a parts desk says so. When the part really does not exist, we tell you straight away instead of leaving you waiting on a quote.

Avaya Integrations with Building Systems

We work the connections between your phone system and the systems it runs, including door entry and overhead paging. Most Avaya providers check the PBX, confirm it is working, and hand the problem back to you, which leaves you chasing two vendors who each say the fault belongs to the other. We find out where the break actually is, so you get one team accountable for the whole thing instead of a standoff.

Avaya E911 and Call Recording Compliance

We check that a 911 call from every one of your locations reaches dispatch with the correct address, and that call recording is running where you believe it is running. This breaks quietly. A department moves floors, a site opens, an upgrade goes in, and the location data stops matching reality while the system keeps working normally. We find the gaps before someone dials 911 and discovers them for you, and we document what we tested so you can show your work.

Multi-Site and Remote Location Support

We support all your locations, not just the site that calls the most. Branch offices may stop reporting problems when issues are not fixed, so head office may think everything is fine while a remote location has a problem for weeks. By supporting every site, we can find problems early, help avoid business disruptions, and keep dial plans, voicemail, and 911 routing consistent across all locations.

Avaya to Microsoft Teams Migration

We migrate Avaya calling into Teams, covering number porting, call flow design, and the pieces Teams does not handle natively, like paging, door entry and analog lines. These projects stall because nobody can answer what happens to those things, so the decision gets postponed another quarter. Treating it as a telephony migration rather than a software rollout means you move in phases, keep your numbers, and nothing goes dark on cutover day. If Teams is the wrong destination for your environment, we will tell you that instead.

Legacy PBX Migration

We help organizations move from old PBX systems to newer Avaya platforms, Microsoft Teams, or cloud phone systems. Before moving anything, we check what is connected to the old system, including analog lines, paging, door entry, fax, and alarm systems, so nothing gets missed. We move your system in phases to keep your business taking calls, and if keeping your current PBX for a few more years makes more sense, we will tell you that too.

We love conversations with our clients – but it's our work that does the real talking.

"Morgan Birgé continues to be promptly responsive and offers excellent professional service, it's a pleasure working with MB as our communications vendor."

Jim Winter

Financial Services

"Quick response, accurate identification of fix that was needed, polite and professional work. Thanks!"

Paul P

Logistics & Supply Chain

"I appreciate the high level of personal and personable attention we receive in the managing of the system and voice systems."

Michael Gervas

Motor Vehicle Manufacturing

Avaya Platforms We Support

Avaya IP Office

Installation, programming, upgrades and ongoing support for IP Office 500 and current releases, including multi-site and remote-worker configurations.

Avaya Aura and Communication Manager

Enterprise-grade support for Aura environments, including Communication Manager upgrades, session management and migration planning.

Avaya Definity G3

We still support Definity. If you have been told your system is too old to maintain, talk to us before you replace it.

Avaya Partner ACS and Legacy Platforms

Older Avaya and Lucent systems still running in the field. We troubleshoot, source parts and keep them working.

Avaya Contact Centers

Queue design, reporting, agent configuration and performance tuning for call center environments.

Avaya Cloud and Hybrid Migrations

When you are ready to move, we plan and run the migration. When you are not, we keep what you have running.

How Can We Help?

Call our team directly at
(312) 728-7652 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.

  • Fill in our quick form

  • We'll take the time to listen and understand your situation

  • If we're a good fit to help, we'll let you know the general costs and next steps

Proactive Avaya Maintenance & Support to Reduce Downtime and Costs

As a trusted Avaya service provider, we take a proactive approach to prevent issues before they disrupt your business. We monitor your systems, apply updates, and replace aging components to keep your Avaya environment stable and running efficiently.

Our team identifies and resolves small issues early, minimizing downtime and maintaining consistent performance across your network.

With proactive Avaya support, you can improve reliability, extend the life of your system, and keep your business connected with fewer interruptions.

Switching Your Avaya Support Provider

Switching your Avaya support to Morgan Birgé is simple, even if we did not install your system. We take over Avaya systems from closed dealers, former Avaya providers, or companies that no longer provide the support you need. You do not have to replace your system or start from scratch. We review your current setup, document what you have, and make the transition with as little disruption as possible.

We are a fully authorized Avaya Business Partner with 30 years of experience supporting Avaya systems, including older platforms such as Definity G3 and Partner ACS. We explain your current support or contract requirements upfront, then take care of your day-to-day Avaya support so you can move forward with a team that knows your system.

We support Avaya environments across organizations where a phone outage is not a minor inconvenience:

Why Trust Morgan Birgé with Your Avaya System?

Proven Track Record with Avaya Systems

Our team has decades of experience supporting Avaya systems. Your system is maintained by certified Avaya professionals who understand how to keep it reliable, efficient, and running at its best.

Experts in Legacy System Upgrades

If your Avaya system is reaching end-of-life, our team can help you plan a smooth upgrade. With our Avaya support, we modernize your system with minimal disruption, helping your communication tools keep up with your business needs.

Flexible Avaya Support Plans for Every Need

Every business has different Avaya needs. That’s why our Avaya support is built around your needs, whether you need full system management or specialized support for your internal IT team.

Gradual or Immediate Cloud Migration

We help you plan and manage a cloud migration that fits your business goals and timeline. We handle the transition carefully to keep your Avaya phone system stable and your business connected throughout the process.

Ready to Get More from Your Avaya System?

Morgan Birgé can help you keep your current system running smoothly and plan the right path forward, whether you are looking to upgrade, extend, or move to the cloud.

Talk to us today. Let’s find the best solution for your business and make sure your communications are ready for what’s next.

Frequently Asked Questions About Avaya Service

What is an Avaya phone system?

An Avaya phone system is a business communication solution that offers features like VoIP calling, call routing, voicemail, conferencing, and integration with other business tools. It's designed to improve communication efficiency within organizations.

Can Avaya phone systems be upgraded?

Yes, Avaya systems can be upgraded to newer software versions or enhanced with additional features. Upgrades may include improved user interfaces, better call handling capabilities, and integration with modern communication platforms.

How do I migrate an Avaya phone system to the cloud?

Migrating to the cloud involves assessing your current setup, choosing a suitable cloud solution (like Avaya Cloud Office), and planning the transition to ensure minimal disruption. This process allows for greater scalability and remote accessibility.

Is an Avaya phone system suitable for small businesses?

Absolutely. Avaya offers solutions like the IP Office platform, which is tailored for small to medium-sized businesses, providing essential communication features without the complexity of larger systems.

How can I get started with an Avaya phone system?

To begin, evaluate your business's communication needs and consult with an Avaya representative or authorized partner. They can guide you through selecting the right system, installation, and training for your team.

Let’s Take Your Business to the Next Level

Above all, we promise never to hit you with hidden fees. We won’t push the "newest, fanciest, coolest" tech trends just for the sake of it. We're here to deliver reliable, integrity-driven communication solutions that work better and more efficiently than what you may be managing in-house.

To find out if managed services is the right fit for your business, contact us for a free assessment.