Avaya Business Phone Systems: Buy, Upgrade, or Support with Morgan Birge

If your company uses Avaya phone systems, you need a partner that truly understands them. At Morgan Birge, we help you buy, upgrade, maintain, or move your Avaya system to the cloud. Whether you have a modern setup or you're still running an older version like Definity or IP Office, we’re ready to support you.

This is more than just phones. It’s about making sure your business keeps running without interruptions. We help you stay connected to customers, coworkers, and partners with a system that’s reliable and easy to manage.

Let’s go over why Avaya is still one of the top names in business phones and how Morgan Birge can help you get the most out of it.

Why Avaya Remains a Leader in Business Communications

Avaya has been a trusted name in business communications for decades. Many companies stick with Avaya because it just works, and works well.

Why businesses choose Avaya:

• Very reliable: It stays up and running, even during high call volumes.

• Flexible setup options: Use it on-site, in the cloud, or a mix of both.

• Enterprise features: Call routing, contact center tools, mobile access, call reporting, and more.

If your business needs a phone system that’s powerful, secure, and built to scale, Avaya is still one of the best choices.

Who We Serve

At Morgan Birge, we support a wide range of industries, but we specialize in helping companies with difficult systems or strict requirements.

Legal and Manufacturing

Law firms and manufacturing companies often need phone systems that are secure, reliable, and built for heavy use. We understand these needs and offer support that fits your work environment. Whether it's secure call recording for legal compliance or supporting plant-wide paging and internal communication in a factory, we’ve got it covered.

Nationwide and Chicago-Based Support

We’re based in Chicago, but we support clients across the United States. Whether your company has one location or 100, we provide the same expert-level service, no matter where you are.

Our Avaya Services

No matter where you are in your Avaya journey, Morgan Birge can help. We offer a full range of services, from buying a new system to maintaining your current one to moving everything to the cloud.

Buy New Avaya Systems

Looking to upgrade your phone system or build one from scratch? We’ll help you pick the right Avaya solution for your business. Then we’ll install it and get it running smoothly.

Support for Legacy Systems (Definity, Aura, IP Office)

Still using older systems like Avaya Definity, Aura, or IP Office? No problem. Many companies stick with these because they’re reliable and paid for. We also specialize in Nortel Support, helping businesses extend the life of both Nortel and Avaya systems. Our team provides full support, repairs, updates, and parts to keep your legacy system working like new.

Move to the Cloud (Avaya Cloud Office, 8x8)

Want to move to a cloud-based system? We can help you switch to Avaya Cloud Office or connect your setup with 8x8. Our team will handle everything, transferring data, setting up users, and making sure your phone features work the same or better.

We’ll also help you plan the transition so there’s no downtime.

Maintenance and Emergency Support

Problems happen. When they do, we’re here for you. We offer 24/7 support, both remote and on-site. Whether it’s a hardware failure, dropped calls, or system errors, we’ll fix it fast.

We also offer regular maintenance to help catch issues early and keep your system running smoothly.

Why Choose Morgan Birge?

You have options when it comes to Avaya vendors. Here’s why companies choose Morgan Birge.

Certified and Experienced Technicians

Our team includes Avaya-certified experts. Many have years of experience with systems like Definity, Aura, and IP Office. We don’t guess, we solve problems the right way.

We also have certifications in areas like:

• ACIS (Avaya Certified Implementation Specialist)

• ACSS (Avaya Certified Support Specialist)

That means when we say we know Avaya, we do.

U.S.-Based, 24/7 Support

When you call us, you get help from real engineers who know your system, not a call center. Our support is based in the U.S. and available 24 hours a day, 7 days a week.

Approved for Government Contracts (GSA Holder)

We’re a GSA contract holder, which means we meet strict standards for working with government agencies. If you’re in the public sector or need a vendor that meets compliance and security standards, we’re fully qualified.

Seamless Migrations and Hybrid Solutions

Moving from on-prem to the cloud (or mixing both) can feel risky. We’ve done it many times. Our step-by-step migration process helps avoid surprises. We’ll test everything and make sure it all works before switching over. And we will stay available after the migration in case anything needs adjustment.

What Makes Us Different

We go deeper than most vendors. Many providers can "set up a phone system", but we:

• Understand complex business workflows

• Know how to maintain legacy systems that others won't touch

• Offer customized support agreements

• Help you prepare for audits and telecom compliance

• Provide full network testing, performance tuning, and system health checks

Our tools include proactive monitoring software, backup systems, and documentation platforms to ensure your phone system is always ready.

Avaya vs Other VoIP Providers

Some VoIP platforms seem cheaper upfront, but many fall short for large or growing businesses.

Here’s how Avaya compares to most other VoIP providers:

• System Control: Avaya gives you full control of your call flows, settings, and system configurations. Other providers often limit control and lock down advanced features.

• Hybrid Options: Avaya supports both on-prem and cloud setups, or a mix of both. Most VoIP providers are cloud-only, with little or no on-prem support.

• Enterprise Features: Avaya includes advanced tools like call routing, detailed analytics, and contact center functions. With other platforms, these often cost extra or are limited.

• Support Network: Avaya has a large ecosystem of certified partners and vendors. Other providers often rely on smaller support teams or self-service portals.

If your business needs to grow, scale, or integrate with other systems, Avaya gives you more control and support.

Avaya Questions? Get a Free Quote or Expert Review

Let’s make sure your Avaya system is working its best, or explore what a new system could do for your business.

• Need support for Definity or IP Office?

• Thinking about moving to the cloud?

• Looking for a quote on new Avaya equipment?

We’re here to help with all of that.

📞 Call us now at (312) 728-7652

📧 Or contact us here to request your free quote or system review.

Let’s talk about what your business needs and how we can make it better.

Frequently Asked Questions About Avaya Business Phone Systems

What is an Avaya business phone system?

An Avaya business phone system, like Avaya Cloud Office or IP Office, combines voice, video, messaging, and conferencing into one solution that scales from small offices to large enterprises

How does Avaya Cloud Office work?

It’s a cloud‑hosted system that removes the need for on‑premise PBX hardware. You get unified calling across desk phones, mobile, and desktop apps, secure and managed by Avaya.

Can I keep my existing phones and switch to Avaya?

Yes. You can use hybrid setups, mixing existing on‑premise phones with cloud features, or plug compatible IP phones into Avaya’s systems to ease transition.

What features make Avaya stand out?

Avaya stands out with deep functionality, 700+ features, including auto attendant, voicemail‑to‑email, call routing, video meetings, team messaging, AI transcription, and CRM integration.

Is Avaya reliable for large teams?

Yes. Avaya systems support from 5 to 3,000 users, deliver 99.999% uptime with redundant infrastructure, and scale smoothly as your team grows