The Morgan Birgé Blog

Communication, Communication, Communication. Every business is in the business of communicating. This is how businesses thrive: communicating information, communicating ideas, communicating value. Between customers and among staff, communication is crucial. For businesses that communicate in several different ways, it’s easy to lose control. Collaboration across teams gets messy in a hurry. Having staff in different locations can be chaotic, especially …

Making Sense of the Latest Avaya Release The latest Avaya release is always something to take note of — if you’re in the habit of upgrading regularly. This summer Avaya released the new IP Office with Avaya Equinox. This is a new cloud-based portfolio of business solutions. They also released a list of business upgrade download options. Avaya releases things …

Keeping Communication Smooth with Avaya Session Manager Businesses that don’t communicate well don’t last very long. So communications are key. Departments need to stay in contact with employees, customers, suppliers, and more. And when communications don’t work well, businesses suffer. “Touchpoints” and “communications” are phrases that get tossed around a lot these days. They seem to lose all meaning when …

Hosted Voice over Internet Protocol (VoIP) comes up in a lot of conversations about modernizing businesses. Tech journalists have been writing about it for years, and now plenty of business owners are jumping on the tech train, with many touting the incredible new world it has opened for their company. According to research firm Technavio, global demand for VoIP services …

Has your Intuity Audix system failed? You may need to upgrade your whole communications system. Hasn’t failed yet? You may need to upgrade your system anyway. But then again, maybe not… The End of Legacy Intuity Audix Over a decade ago, Avaya announced the end of sale (and subsequent end of support life) for legacy Intuity Audix voicemail and messaging …

Your Avaya Definity G3 Needs Support Let’s face it: the Definity Generic 3 voice & digital communications digital switching system is successful, but old. Originally introduced by AT&T, this efficient software platform has been helping businesses since 1985 – over thirty years. For communications technology, that’s ancient. But if you’ve made it this far…why change now? You shouldn’t necessarily have …

Pressure to Upgrade Your Nortel CS1000 System Upgrade? Don’t upgrade? The Nortel CS1000 end of support announcement leaves customers in a jam…right? Upgrading a phone system is incredibly costly. And Avaya, owner of Nortel and its longtime workhorse phone system, the Nortel CS1000 system, has declared its intention to stop supporting this product. And with no support, what option does …

Most business owners would agree that Microsoft Office is great—but you’re not always in an office, are you? Your email works, and your employees succeed with Word and Excel. Your PowerPoint presentations get the job done. But nothing happens when your team isn’t at their desks in some office somewhere, right? Your business software doesn’t need to stay limited to …

When Avaya decided to sunset customer support for legacy systems, many businesses capitulated. They spent huge amounts of money to upgrade to a new system…just because Avaya stopped training their support staff. But you don’t need to spend that kind of money if your business isn’t ready. Just because a manufacturer has decided to stop supporting your phone system doesn’t …

Despite advancements in email and smartphone technology, your private branch exchange (PBX) phone system is still the backbone of your business. But too many businesses don’t take care of their phones. PBX maintenance isn’t a luxury, it’s a necessity. A good private branch exchange phone system can make or break a business. Businesses of all sizes need a reliable way …