We love conversations with our clients – but it's our work that does the real talking.

"Morgan Birgé continues to be promptly responsive and offers excellent professional service, it's a pleasure working with MB as our communications vendor."

Jim Winter

Financial Services

"Quick response, accurate identification of fix that was needed, polite and professional work. Thanks!"

Paul P

Logistics & Supply Chain

"I appreciate the high level of personal and personable attention we receive in the managing of the system and voice systems."

Michael Gervas

Motor Vehicle Manufacturing

For your call center, providing positive results is more important than ever. To do so, your call center needs to meet a variety of challenges. Customer satisfaction plays a key role in your success, so it’s essential to offer thoughtful, personalized service. With Avaya Call Center Solutions, you can achieve this while also doing more with fewer resources. This means running your call center more efficiently, helping agents work better, and keeping costs down. It's also important to make the most of every customer interaction, using strategies like customer segmentation and focusing on serving your customers well.

What Are the Benefits of Implementing Effective Call Center Solutions?

The right solutions, such as Avaya Call Center Solutions, can help improve your call center's productivity and support its growth. They can help reduce costs by combining your data and call center applications on an IP infrastructure. With these solutions, agents can respond more quickly to customer needs. They also help balance the workload based on your business's guidelines, whether there are more calls than usual or extra agents available. These solutions aim to make the most of your agents' skills and availability and work well with other tools in a multi-vendor setup.

Why Avaya Contact Center Solutions

Avaya Call Center Solutions focuses on helping businesses improve customer relationships and manage contact centers effectively. Their solutions are designed to support customer service practices, such as customer segmentation and delivery management, which can encourage customer loyalty. With a wide range of tools, Avaya Call Center Solutions can help businesses operate efficiently and improve overall performance.


Here are some of the benefits of using Avaya Call Center Solutions:

  • Global Reach: Avaya serves customers in many countries, making it easy to get support no matter where you are.

  • Advanced Contact Center Technology: Avaya offers solutions that integrate multimedia, self-service options, and automation. Their contact routing and work distribution tools, along with service level management, data integration, and reporting, help businesses stay ahead.

  • Industry Knowledge: Avaya provides experienced professionals and advanced tools to design, integrate, and optimize contact centers across various technologies and platforms.

Avaya Call Center Solutions Building Stronger Connections with Customers

With Avaya Call Center Solutions, businesses can make it easy for customers to get the right information and personalized service, helping to build trust and keep them coming back. By using these tools, businesses can reach more people, improve how they work, and make the most of each opportunity. This approach helps businesses grow while keeping customers satisfied.

  • With Avaya Call Center Solutions, you can make customers feel valued by providing easy access to the right information and personalized service, anytime and anywhere.

  • Avaya Call Center Solutions helps you reach more customers, encourage repeat business, and offer additional products and services at lower costs.

  • By using Avaya Call Center Solutions, you can improve business performance, allowing customers to get the information they need through self-service or with assistance, whenever it’s convenient.

  • Support remote work and global opportunities with Avaya Call Center Solutions, making it easier for people and resources to connect beyond the office.

Avaya Call Center Solutions Help Improve Growth and Customer Satisfaction

Provide more consistent, personalized customer service by:

  • Using agents more effectively to meet your business needs

  • Offering greater flexibility in routing decisions

Reduce costs and improve efficiency by:

  • Supporting agent specialization

  • Enabling consolidation

Increase the value of every customer interaction by:

  • Ensuring consistent service quality

  • Helping you meet service level agreements

Avaya Communication Solutions Two Flexible Packages for Your Business

Avaya Call Center Solutions offers two flexible packages, each designed to meet the needs of businesses, whether small or large.

  • The Avaya Call Center Introductory Offer is perfect for smaller businesses or those just starting with call center operations. It includes essential features like automatic call distribution (ACD) and basic conditional routing, helping you manage calls effectively. This affordable option is ideal for businesses with fewer agents, allowing you to get started without a large investment.

  • For businesses seeking more advanced features, the Avaya Call Center Elite package is the ideal choice. It includes skills-based routing (Avaya Expert Agent Selection) to ensure customers connect with the right agents. Advanced call vectoring (conditional routing) directs calls efficiently, and Virtual Routing balances load across multiple sites, ensuring even call distribution.

How can Avaya Call Center Solutions Improve Customer Service and Efficiency?

Avaya Call Center Solutions improves customer service by using agents effectively, offering flexible routing, and ensuring consistent service quality. They help businesses reduce costs through agent specialization and consolidation. These solutions also increase efficiency by meeting service level agreements, making every customer interaction more valuable and impactful.

Avaya Communication Solutions Two Flexible Packages for Your Business

Avaya Call Center Solutions offers two flexible packages, each designed to meet the needs of businesses, whether small or large.

  • The Avaya Call Center Introductory Offer is perfect for smaller businesses or those just starting with call center operations. It includes essential features like automatic call distribution (ACD) and basic conditional routing, helping you manage calls effectively. This affordable option is ideal for businesses with fewer agents, allowing you to get started without a large investment.

  • For businesses seeking more advanced features, the Avaya Call Center Elite package is the ideal choice. It includes skills-based routing (Avaya Expert Agent Selection) to ensure customers connect with the right agents. Advanced call vectoring (conditional routing) directs calls efficiently, and Virtual Routing balances load across multiple sites, ensuring even call distribution.

How can Avaya Call Center Solutions Improve Customer Service and Efficiency?

Avaya Call Center Solutions improves customer service by using agents effectively, offering flexible routing, and ensuring consistent service quality. They help businesses reduce costs through agent specialization and consolidation. These solutions also increase efficiency by meeting service level agreements, making every customer interaction more valuable and impactful.

Avaya Communication Solutions Two Flexible Packages for Your Business

Avaya Call Center Solutions offers two flexible packages, each designed to meet the needs of businesses, whether small or large.

  • The Avaya Call Center Introductory Offer is perfect for smaller businesses or those just starting with call center operations. It includes essential features like automatic call distribution (ACD) and basic conditional routing, helping you manage calls effectively. This affordable option is ideal for businesses with fewer agents, allowing you to get started without a large investment.

  • For businesses seeking more advanced features, the Avaya Call Center Elite package is the ideal choice. It includes skills-based routing (Avaya Expert Agent Selection) to ensure customers connect with the right agents. Advanced call vectoring (conditional routing) directs calls efficiently, and Virtual Routing balances load across multiple sites, ensuring even call distribution.

Which is Better for Your Business?

The best choice depends on your needs. For smaller or new businesses, the Avaya Call Center Introductory Offer offers basic features at an affordable price. Larger businesses or those needing advanced features can benefit from the Avaya Call Center Elite, which provides more tools for call management and flexibility.

How Can We Help?

Outdated systems and inefficient processes slow growth and create unnecessary risks. We help businesses modernize, streamline operations, and enhance security with expert solutions designed for long-term success and seamless performance.

Getting started is simple. Call us at (312) 728-7652 or complete the form below, and we'll arrange an introductory phone call to discuss how we can elevate your communication systems.

Security and Reliability of Avaya Call Center Solutions

Avaya Call Center Solutions are built with security and reliability in mind, helping businesses protect customer data and keep operations running smoothly. The system uses strong encryption to keep all voice and data transmissions secure, preventing unauthorized access. It also includes several layers of security, such as secure login, access controls, and real-time monitoring to spot any potential issues.

How Reliable Are Avaya Call Center Solutions?

When it comes to reliability, Avaya Call Center Solutions offers features like failover capabilities, which ensure the system stays up and running even if something unexpected happens. The cloud-based options give businesses the flexibility to manage their call center from anywhere, while still maintaining high uptime. With Avaya, businesses can rely on a secure and dependable system, helping them serve their customers without interruption and keeping their data safe.

Avaya Call Center Solutions - Calls Turned Into Connections

Avaya Call Center Solutions can help Morgan Birgé transform your call center by turning every call into a meaningful connection. These solutions improve customer service by enabling your team to respond quickly and efficiently, streamlining operations for better service delivery.

How can Avaya Call Center Solutions Improve Customer Service and Efficiency?

Avaya Call Center Solutions improves customer service by using agents effectively, offering flexible routing, and ensuring consistent service quality. They help businesses reduce costs through agent specialization and consolidation. These solutions also increase efficiency by meeting service level agreements, making every customer interaction more valuable and impactful.

Frequently Asked Questions About Avaya Call Center Solutions

What is Avaya Call Center Solutions?

Avaya Call Center Solutions is a set of tools and technologies designed to improve the efficiency and effectiveness of customer service teams. They provide features like call routing, reporting, and analytics to enhance customer interactions.

How can Avaya Call Center Solutions improve customer service?

By streamlining call management, offering better call routing, and providing real-time analytics, Avaya helps teams respond faster and more effectively to customer needs, improving overall service quality.

Can Avaya Call Center Solutions integrate with existing systems?

Yes, Avaya Call Center Solutions can integrate with various CRM systems, databases, and other tools your business already uses, making it easier to adopt without disrupting your current setup.

Are Avaya Call Center Solutions scalable?

Yes, Avaya solutions are built to grow alongside your business. Whether you have a small team or a large operation, you can easily scale the solutions to match your changing needs.

What support is available for Avaya Call Center Solutions?

Avaya offers comprehensive support, including troubleshooting, training, and customer service. Additionally, many providers, like Morgan Birgé, offer ongoing assistance to help optimize your call center's performance.

Let’s Take Your Business to the Next Level

Above all, we promise never to hit you with hidden fees. We won’t push the "newest, fanciest, coolest" tech trends just for the sake of it. We're here to provide reliable, high-quality communication solutions that enhance your organization's efficiency and connectivity.

Want to see how our communication solutions can improve your operations? Contact us for a free consultation.