From Legacy Systems to the Cloud: What to Expect During a Communication System Upgrade

Is your business still relying on outdated phone systems or traditional PBX setups? While legacy systems may have served you well in the past, today’s fast-moving, hybrid work environments demand greater flexibility, security, and scalability—everything cloud-based communication platforms were designed to deliver.

Migrating to a modern cloud communication system may seem daunting at first. But with the right approach and guidance, the transition can be smooth, strategic, and highly beneficial.

In this post, we’ll break down what to expect during a communication system upgrade, spotlight common challenges, and share how Morgan Birgé can help you confidently navigate the transition.

Why Move to the Cloud?

Before we dive into the “how,” let’s briefly talk about the “why.”

Cloud communication platforms offer:

• Anywhere-access: Communicate from any device, from any location.

• Stronger security: Built-in compliance features and encryption.

• Modern features: Video calls, chat, file sharing, and more—all in one platform.

• Scalability: Easily add or remove users as your team grows or shifts.

• Cost savings: Say goodbye to expensive on-premise hardware and maintenance.

If your current system is limiting your ability to stay connected, collaborate efficiently, or scale with your business needs, it’s time to consider the cloud.

What to Expect During the Migration Process

Transitioning from legacy systems doesn’t have to be disruptive. With proper planning and expert support, your business can upgrade seamlessly. Here’s what the process typically looks like:

Assessment & Discovery

Before any changes happen, the first step is to assess your current communication setup:

• What systems are you using?

• How many users are on the system?

• What are the pain points?

• What features does your team need?

A provider like Morgan Birgé will conduct a thorough audit to understand your infrastructure and determine what’s working—and what isn’t.

Customized Planning

Every business is unique. That’s why creating a tailored migration plan is critical. This includes:

• Identifying the best-fit cloud solution

• Mapping out timelines and rollout phases

• Planning for minimal disruption during the transition

We also help ensure compatibility with existing software tools like Microsoft Teams.

System Setup & Integration

Once the plan is in place, the technical work begins. This may involve:

• Porting phone numbers to the new platform

• Setting up call routing, voicemail, and user permissions

• Integrating tools and data from your legacy system

• Ensuring all devices and endpoints are cloud-ready

Our team handles the backend details so your internal resources stay focused on daily operations.

Training & Rollout

A communication platform is only as effective as the people using it. That’s why we provide:

• Hands-on training for employees

• User guides and best practices

• Support for onboarding remote or hybrid team members

We make sure your team knows exactly how to use the new tools—whether they’re on a laptop in the office or on the go with a mobile device.

 Ongoing Support & Optimization

The job doesn’t end once the new system goes live. We stick around to monitor performance, troubleshoot issues, and continuously optimize your communication setup based on your evolving needs.

Challenges to Watch Out For

While a cloud migration has major upsides, it’s important to be aware of potential hiccups:

• Network readiness: Is your internet strong enough to handle cloud traffic?

• Data transfer issues: Porting legacy contacts or voicemail files can get tricky.

• User resistance: Change can be hard—clear communication and training are key.

• Misconfigured settings: Incorrect call routing or permissions can lead to confusion.

These are exactly the types of challenges Morgan Birgé is equipped to help you avoid. With decades of telecom experience, we’ve seen (and solved) it all.

Ready to Modernize Your Communication?

Upgrading from legacy systems to the cloud is one of the smartest moves a business can make—but only if it’s done with care, expertise, and a solid plan. With Morgan Birgé by your side, you won’t just migrate to the cloud—you’ll elevate the way your team communicates.

Contact us today to schedule a consultation and start building a more connected, efficient future.